Coronavirus (COVID-19) Update

Latest Issue:  w/c 27th July 2020


You may well be aware that the government has just shared new guidance for visiting arrangements in care homes. This new visiting procedure is only permissible after approval from Public Health England and we are already in discussion with them and hope to be able to implement the new arrangements very soon across our Homes.

At this stage we will be able to allow limited numbers of family members back into our Homes, who will have booked a visit in advance with the Home team on a one on one basis, subject to some strict criteria being evidenced and implemented.  So, for the small number of family members for whom it is not possible to meet with loved ones on the current outdoor basis, we will be setting appointments to be able to come inside.  On these occasions, the family member will have to leave details for the Track and Trace system in place and answer a short questionnaire.  They will also have to bring with them a face mask and appropriate PPE. All visitors will need to follow our strict hand washing rules on arrival and departure.

Whilst we hope to be able to facilitate this for all those who need to meet in the home, for those residents who are at high risk, please understand that this may not be possible as the resident’s health and wellbeing is, of course centre stage for all of us I know.

In the interests of everyone’s protection and safety these visits will be the exception rather than the rule in our Homes as we have found that visiting loved ones in our beautiful outdoor spaces has been both manageable and thoroughly enjoyed by both our residents and families alike.

We have adopted the Covid-19 Visitors Protocol in full which has been developed by The Care Provider Alliance and is viewed as best practice. I hope this gives you useful guidance about how and in what circumstances we would welcome you into the Homes.

We know it will have been a very long time for some of you since you have seen your loved ones and we hope you are able to enjoy precious time together.


The government has made available testing kits for all residents and colleagues who work and live in care homes as part of their testing strategy. All our homes have completed testing for all our residents and staff. This is a key approach as it will help identify both colleagues and residents who may have COVID 19 but are showing no symptoms whatsoever. Residents and colleagues will isolate immediately should any positive results be confirmed and follow the government advice in full. The government has also released guidance for regular testing of all residents and staff (weekly for staff and monthly for residents), which our homes will adhere to once swab kits are received.

We are currently awaiting further guidance from the government in terms of care homes staff receiving antibody testing.