Advice for Families

We appreciate that this is a difficult time for everyone involved and our homes are a home for all of the family.

You are welcome to visit the home at any time, day or night to see your friend or relative and we encourage as many visits as possible. We even invite you to share meals with loved one and participate in many of the activities we host in our homes. You may even wish to have five minutes to yourself in our landscaped gardens and communal areas or make use of your relative’s private room.

Here are some questions you may have on your mind to help reassure and support you.

When can I visit the Home?

There are no set visiting times—you are always welcome.

Can I eat with my relative?

Yes, but please book meals 24 hours in advance.

Can I bring my children and my pet to visit?

Children and well-behaved pets are welcome

Can I take my relative out for a trip from the Home?

Yes, we would encourage this and any other normal activity. All we ask is that you let us know when and where.

What happens if my relative is ill or goes in to hospital?

Staff will always inform the appropriate Next of Kin of any relevant changes in circumstance or health concerns.

What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?

The Home has weekly visits from the local GP and hairdresser. Dental and podiatry appointments can be made privately or by GP referral. Please speak in the first instance with the Nurse to discuss your requirements.

Who can I speak to for advice?

Our nurse managers and wider support team are always on hand to offer you comfort, advice and reassurance. Just ask- we will be happy to help in any way we can. 

Get in touch

Please call us below if you have a general enquiry or if you want to find out about a specific home then you’ll find their contact details on their individual pages.

Telephone:0345 515 0013

Email:Contact us