Advice for Families

We appreciate that when a relative moves into a new home it can be an emotional time of change for everyone involved.

You are welcome to visit our Homes at any time, day or night and we encourage as many visits as possible. We even invite you to share meals with your loved one and participate in many of the activities we host in our Homes. You may even wish to have time to yourself in our landscaped gardens and communal areas or make use of your relative’s private room.

Here are some questions you may have on your mind to help reassure you:

  • When can I visit the home?

There are no set visiting times—you are always welcome. Although, we do advise avoiding mealtimes.

  • Can I eat with my relative?

Yes, you are very welcome. We just ask that you book meals 24 hours in advance.

  • Can I bring my children and my pet to visit?

Children and well-behaved pets are welcome.

  • Can I take my relative out for a trip from the Home?

Yes, we encourage this and any other regular activities. All we ask is that you let us know when you are going and where.

  • What happens if my relative is ill or goes in to hospital?

Staff will always inform the appropriate Next of Kin of any changes in circumstance or health concerns.

  • What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?

The Home has weekly visits from the local GP and hairdresser. Dental and podiatry appointments can be made privately or by GP referral. Please speak to one of our nurses in the first instance to discuss your requirements.

  • Who can I speak to for advice?

Our Nurse Managers and wider support team are always on hand to offer you comfort, advice and reassurance. Please just ask- we will help in any way we can.