Advice for Families

We appreciate that when a relative moves into a new home it can be an emotional time of change for everyone involved.

Under normal circumstances, you are welcome to visit our Homes at any time, share meals with your loved one and participate in the many activities that we host in our Homes. Current restrictions mean that all of our Homes are closed to visitors but we are working to introduce a safe and secure visiting protocol where we will be able to accommodate pre-booked visits via a dedicated safe visiting room. 

Here are some answers to frequently asked questions:

  • When can I visit the home?

Unfortunately our Homes are closed to visitors at the moment. Please visit our Friends and Family Hub for the latest updates on this situation.  

  • Can I eat with my relative?

Under normal circumstances, you are very welcome. There is a small cost and all we ask is that you you book your meal with the Home 24 hours in advance.

  • Can I bring my children and my pet to visit?

Both intergenerational care and pet therapy are extremely beneficial for our residents and under normal circumstances, children and well-behaved pets are very welcome. 

  • Can I take my relative out for a trip from the Home?

Yes, when there are no restrictions, we encourage this and any other regular activities. All we ask is that you let us know when you are going and where.

  • What happens if my relative is ill or goes in to hospital?

Staff will always inform the appropriate Next of Kin of any changes in circumstance or health concerns.

  • What should I do if I think my relative needs a medical, dental, podiatrist or hairdressing appointment?

Our Homes have weekly visits from the local GP and when there are no restrictions in place, hairdressing, dental and podiatry appointments can be made privately or by GP referral. We ask residents or family members to speak to one of our Nurses in the first instance to discuss your requirements.

  • Who can I speak to for advice?

Our General Managers, Nurse Managers and wider support team are always on hand to offer you comfort, advice and reassurance.